Recent Articles from Featured

Being able to ensure customer success is contingent upon having a great relationship with your customers. There was a time when a business’ options were limited, whatever the company size, to putting a few static ads out on mainstream media and staffing a phone center.

Cory Plachy 7 Minute Read

Customer reviews and testimonials are pivotal to building a robust online reputation. Gathering social proof garners loyalty from customers, and even establishes good search engine optimization (SEO). Here are some essential tips for gathering and utilizing customer reviews.

Coral Drake 5 Minute Read

You probably know that employee health is a priority. But are you able to implement employee wellness benefits that justify their cost?

Coral Drake 6 Minute Read

Pandemic conditions inspired a surge of traffic to drive thru lanes as restaurants resumed operations with limited on-premises dining rooms. The trend had staying power even as COVID concerns subsided. Consumers, it turns out, have an appetite for drive thru dining. No longer a relic of a bygone...

Sydney Kida 4 Minute Read

A sudden health or safety issue with your inventory, an unforeseen natural disaster, or a security breach can halt operations and put your business in jeopardy. Without an effective crisis management planning and emergency response strategy, an event like this can be the end of your business.

Coral Drake 4 Minute Read

Consumer behavior is an ever-evolving phenomenon. As such, in the last few years we’ve witnessed e-commerce growth skyrocket as it went from a novelty, to a preference, to a necessity.

Coral Drake 6 Minute Read

Unlike traditional advertising, which broadcasts a single message to a wide audience, influencer marketing relies on the trust established between influencers and their followers in specific niches.

Coral Drake 6 Minute Read

Global supply chain disruptions have resulted in a seismic shift in the hospitality landscape. Restaurants that once relied on consistent foodservice supply chains must now scramble to maintain consistency in menu item availability and quality.

Coral Drake 4 Minute Read

Consumer trust is your ticket to consistent sales, strong engagement, and unlimited opportunities for growth. You may have a loyalty program and surely have some form of customer outreach and communication, but how can you build a culture of consumer trust at your company?

Coral Drake 5 Minute Read

Post-pandemic contactless drive-thru has really skyrocketed, and the already popular concept of on-the-go dining has only accelerated.

Coral Drake 6 Minute Read