Recent Articles from Coral Drake

When you consider a luxury customer service experience for your guests, what are the most important factors to consider? Quality, difficult-to-source ingredients? A fancy dining room? Speed of service?

Coral Drake 7 Minute Read

Growth is good in any business. After all, more business means more money and more success. However, growing too fast in the restaurant industry can have significant costs. In fact, if you can't successfully rein in growth, your business could fail. Is your restaurant growing too fast? Here's how...

Coral Drake 9 Minute Read

Coffee plays a fundamental role in the lives of people all over the world. To succeed, cafes must realize that customers value coffee as something deeper than a drink. Coffee offers a moment of everyday luxury, something to slow down and savor, and an opportunity to relax in a comfortable...

Coral Drake 7 Minute Read

Coffee has been consumed since ancient times. It was popular throughout most of the world by the 17th century. There have been many evolutions in coffee's journey over time, but artificial intelligence (AI) may be among the most dramatic.

Coral Drake 7 Minute Read

Artificial intelligence forecasting for restaurants can alleviate the unpredictability that has long challenged the industry. Machine learning can tell you more than you could have learned before about when customers are most likely to come to your restaurant, how much of each ingredient you need...

Coral Drake 8 Minute Read

Customer value management is pivotal to improving retail sales, regardless of what you sell. You're surely already taking into account what your customers value about your company. However, when you utilize customer value management to increase retail sales, you dig deeper into how your customers...

Coral Drake 8 Minute Read

In an increasingly digital age, consumers are often left feeling that there is less personalization in their everyday interactions. As online ordering and delivery apps replace meals out at local restaurants and e-commerce shopping competes with visits to retail stores, customers may be left...

Coral Drake 7 Minute Read

Restaurants depend heavily on the loyalty of their patrons. Since people tend to pay attention to how much they're paying for their food, changing menu prices is a dangerous game for restaurants. That’s why dynamic pricing in restaurants hasn’t been common in the past.

Coral Drake 7 Minute Read

At first glance, it may seem obvious what customers value about restaurants: good food, a pleasant environment, and reasonable prices. There's no arguing that these are the primary features of customer value management, but your customer base may value other things about your restaurant;...

Coral Drake 9 Minute Read

There's no question that a lot of work and energy goes into making a kitchen run. As employees become more difficult to find, it's natural to automate where possible. Restaurants are used to delivery apps and online ordering, so why not see what technology can do for kitchen efficiency as well?

Coral Drake 9 Minute Read