Recent Articles from Coral Drake

How to Incorporate Ethical Behavior & Eco-Friendly Practices in Retail

Start With Ethical Behavior in the Workplace You’re not going to be able to generate an ethical public image without having ethical practices in your stores and within your company. Here are the basics for ensuring that your business practices ethical behavior internally:

Creating a Memorable Dining Experience at Your Pizzeria

In today’s experience economy, customers need more than delicious food to decide a pizzeria is worth visiting again and again. Building an experiential dining environment that keeps customers coming back (and recommending that their friends do, too) is crucial to success in this highly competitive...

Can Restaurants Afford to Automate Customer Service?

Customer service automation is a scary prospect for restaurants, but it can’t be ignored. Nearly half of jobs (45%) currently performed by paid employees or contractors can be automated with the technology that we have today. It’s not at all surprising that an industry as desperate for a workforce...

Solutions to Common Problems Faced by Pizzeria Owners

A pizzeria is an exciting and potentially profitable venture, but it comes with unique challenges: it’s hard to stand out in the crowded, competitive pizza industry. Offering great customer service is difficult, especially during peak hours or when language barriers exist. Fresh ingredients are...

How to Provide a Luxury Customer Service Experience at Your Restaurant

When you consider a luxury customer service experience for your guests, what are the most important factors to consider? Quality, difficult-to-source ingredients? A fancy dining room? Speed of service?

Is Your Restaurant Growing Too Fast? How to Take Control

Growth is good in any business. After all, more business means more money and more success. However, growing too fast in the restaurant industry can have significant costs. In fact, if you can't successfully rein in growth, your business could fail. Is your restaurant growing too fast? Here's how...

What Do Your Customers Value About Coffee?

Coffee plays a fundamental role in the lives of people all over the world. To succeed, cafes must realize that customers value coffee as something deeper than a drink. Coffee offers a moment of everyday luxury, something to slow down and savor, and an opportunity to relax in a comfortable...

Coffee AI—Can Forecasting Brew a Better Cup?

Coffee has been consumed since ancient times. It was popular throughout most of the world by the 17th century. There have been many evolutions in coffee's journey over time, but artificial intelligence (AI) may be among the most dramatic.

Artificial Intelligence Forecasting Reinventing How Restaurants Plan

Artificial intelligence forecasting for restaurants can alleviate the unpredictability that has long challenged the industry. Machine learning can tell you more than you could have learned before about when customers are most likely to come to your restaurant, how much of each ingredient you need...

How Can Customer Value Management Increase Retail Sales?

Customer value management is pivotal to improving retail sales, regardless of what you sell. You're surely already taking into account what your customers value about your company. However, when you utilize customer value management to increase retail sales, you dig deeper into how your customers...

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