Recent Articles from Coral Drake

Labor shortages have always been a significant challenge for restaurants, particularly low-cost and fast-food restaurant chains. Since many chains are operated as franchises, handling labor shortages becomes even more challenging as parent companies work with franchise owners to keep enough staff....

Coral Drake 5 Minute Read

This year has revealed some fascinating trends in menus. From increased interest in how our food is grown, to local and sustainable menu choices, to excitement around spicy foods and barbecue, restaurant menus are promising to show some substantial changes this year.

Coral Drake 7 Minute Read

One of the most dreaded economic topics—recession—has been in the news lately. If you own a restaurant, you're probably feeling a little bit anxious.

Coral Drake 7 Minute Read

Start With Ethical Behavior in the Workplace You’re not going to be able to generate an ethical public image without having ethical practices in your stores and within your company. Here are the basics for ensuring that your business practices ethical behavior internally:

Coral Drake 8 Minute Read

In today’s experience economy, customers need more than delicious food to decide a pizzeria is worth visiting again and again. Building an experiential dining environment that keeps customers coming back (and recommending that their friends do, too) is crucial to success in this highly competitive...

Coral Drake 6 Minute Read

Customer service automation is a scary prospect for restaurants, but it can’t be ignored. Nearly half of jobs (45%) currently performed by paid employees or contractors can be automated with the technology that we have today. It’s not at all surprising that an industry as desperate for a workforce...

Coral Drake 8 Minute Read

A pizzeria is an exciting and potentially profitable venture, but it comes with unique challenges: it’s hard to stand out in the crowded, competitive pizza industry. Offering great customer service is difficult, especially during peak hours or when language barriers exist. Fresh ingredients are...

Coral Drake 9 Minute Read

When you consider a luxury customer service experience for your guests, what are the most important factors to consider? Quality, difficult-to-source ingredients? A fancy dining room? Speed of service?

Coral Drake 7 Minute Read

Growth is good in any business. After all, more business means more money and more success. However, growing too fast in the restaurant industry can have significant costs. In fact, if you can't successfully rein in growth, your business could fail. Is your restaurant growing too fast? Here's how...

Coral Drake 9 Minute Read

Coffee plays a fundamental role in the lives of people all over the world. To succeed, cafes must realize that customers value coffee as something deeper than a drink. Coffee offers a moment of everyday luxury, something to slow down and savor, and an opportunity to relax in a comfortable...

Coral Drake 7 Minute Read