Recent Articles from Coral Drake

In today’s experience economy, customers need more than delicious food to decide a pizzeria is worth visiting again and again. Building an experiential dining environment that keeps customers coming back (and recommending that their friends do, too) is crucial to success in this highly competitive...

Coral Drake 6 Minute Read

Customer service automation is a scary prospect for restaurants, but it can’t be ignored. Nearly half of jobs (45%) currently performed by paid employees or contractors can be automated with the technology that we have today. It’s not at all surprising that an industry as desperate for a workforce...

Coral Drake 8 Minute Read

A pizzeria is an exciting and potentially profitable venture, but it comes with unique challenges: it’s hard to stand out in the crowded, competitive pizza industry. Offering great customer service is difficult, especially during peak hours or when language barriers exist. Fresh ingredients are...

Coral Drake 9 Minute Read

When you consider a luxury customer service experience for your guests, what are the most important factors to consider? Quality, difficult-to-source ingredients? A fancy dining room? Speed of service?

Coral Drake 7 Minute Read

Growth is good in any business. After all, more business means more money and more success. However, growing too fast in the restaurant industry can have significant costs. In fact, if you can't successfully rein in growth, your business could fail. Is your restaurant growing too fast? Here's how...

Coral Drake 9 Minute Read

Coffee plays a fundamental role in the lives of people all over the world. To succeed, cafes must realize that customers value coffee as something deeper than a drink. Coffee offers a moment of everyday luxury, something to slow down and savor, and an opportunity to relax in a comfortable...

Coral Drake 7 Minute Read

Coffee has been consumed since ancient times. It was popular throughout most of the world by the 17th century. There have been many evolutions in coffee's journey over time, but artificial intelligence (AI) may be among the most dramatic.

Coral Drake 7 Minute Read

Artificial intelligence forecasting for restaurants can alleviate the unpredictability that has long challenged the industry. Machine learning can tell you more than you could have learned before about when customers are most likely to come to your restaurant, how much of each ingredient you need...

Coral Drake 8 Minute Read

Customer value management is pivotal to improving retail sales, regardless of what you sell. You're surely already taking into account what your customers value about your company. However, when you utilize customer value management to increase retail sales, you dig deeper into how your customers...

Coral Drake 8 Minute Read

In an increasingly digital age, consumers are often left feeling that there is less personalization in their everyday interactions. As online ordering and delivery apps replace meals out at local restaurants and e-commerce shopping competes with visits to retail stores, customers may be left...

Coral Drake 7 Minute Read