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Revel Blog

Posts filtered by: customer-loyalty

How Does Self-Service Drive Customer Loyalty

revel self-serve kiosk

The ‘service with a smile’ mantra has had an ubiquitous influence within the service industry. Two decades ago the means needed to drive customer happiness was simple; friendly and informed employees. Since the advent of technology, specifically CRM...

read time 2 Minute Read

The Secret To Getting Your Loyalty Program Back On Track

customer loyalty

Whether your loyalty program has been in place for years or is recently up and running, you may notice unredeemed points, low participation, or inconsistencies in your data. These are some warning signs that your current loyalty program is costing...

read time 2 Minute Read

Getting Your Loyalty Program Back On Track

customer loyalty

Whether your loyalty program has been in place for years or is recently up and running, you may be noticing unredeemed points, low participation, or inconsistencies in your data. These are some warning signs that your current loyalty program is...

read time 2 Minute Read

The Death Of Customer Service

competitive advantage

Customer service has been a pillar of good business practices since the motto “The Customer Is Always Right” was popularized in the early 20th century. Titans in the industry have long championed this concept, whereas brands like Nordstrom and Apple...

read time 2 Minute Read

The Death Of Customer Service

competitive advantage

Customer service has been a pillar of good business practices since the motto “The Customer Is Always Right” was popularised in the early 20th century. Titans in the industry have long championed this concept, with brands like Apple becoming...

read time 2 Minute Read

Retention or Attrition? Building Business with CRM

customer loyalty

Remember when your favorite shopping experience was limited to a single touch?  If you weren’t in the store at the right time, you were sure to miss out on the announcements of an upcoming sale, not to mention the sale itself. Few things are as...

read time 2 Minute Read

Retention or Attrition? Building Business with CRM

customer loyalty

Remember when your favorite shopping experience was limited to a single touch?  If you weren’t in the store at the right time, you were sure to miss out on the announcements of an upcoming sale, not to mention the sale itself. Few things are as...

read time 2 Minute Read

It's Raining on Your Lemonade Stand: Use Negative Feedback

customer loyalty

Balancing the Negative with the Positive Panic!

read time 3 Minute Read

CRM Best Practices to Enhance Your Customer Experience

customer loyalty

There was a time when you could reach out to your regular customers with a phone call or hand-written note to let them know how much you appreciated their business. You may have even slipped in a coupon good for a discount on a future purchase. The...

read time 2 Minute Read

5 Ways to Grow Your Email Audience

customer loyalty

Print marketing and telesales campaigns can take time and be costly to implement. Email marketing, on the other hand, can reduce overhead marketing costs, and the quick turnaround between development and implementation means you can spread the word...

read time 1 Minute Read