Recent Articles from Customer experience

Negative customer experience can eat into your bottom line: 86% of consumers will leave a brand after just two bad interactions and almost half have switched brands because the customer experience didn’t meet their expectations. But there’s an upside to customer experience for retailers: 58% of...

Alex Selwitz 5 Minute Read

When you consider a luxury customer service experience for your guests, what are the most important factors to consider? Quality, difficult-to-source ingredients? A fancy dining room? Speed of service?

Coral Drake 7 Minute Read

Your customer base is increasingly becoming more and more digital savvy. Digital natives grew up using all types of technology – from video games, social networks, and apps to online homework portals, streaming services, and ordering a late night pizza on GrubHub.

Revel 3 Minute Read

Retail and restaurants may appear to be two separate industries, and two that hardly interact with one another. But there is a core similarity – they are both customer service businesses. This platitude is shedding light on a crucial issue within the retail industry.

Revel 3 Minute Read

The technology industry has harped on the idea of “omni-channel marketing.” And while definitions vary and the buzz has muddled its meaning, the core principle is to create a seamless customer experience across all of your brand’s channels.

Revel 3 Minute Read

API or Application Program Interface simply put; asks other software to perform various functions required by the system to operate correctly, as outlined in a recent Computerworld.com article. Analogous to a building without doors, an open API allows a free flow of information between programs....

Revel 3 Minute Read

It’s no surprise that we live in a mobile dominated world. And while we know most people own smartphones, how are they really using them? Smart Insights finds that 89% of mobile users time is spent through mobile apps while 11% of their time is spent through the mobile web. App usage dominates...

Revel 3 Minute Read

In part one to online reviews, we discussed how to set up the reviewal process for success. From designing, promoting, and integrating your online reviews – we've outlined a complete guide to getting started.

Revel 3 Minute Read

Just as people have requested “no onions” on an In-N-Out Double Double, ordered custom sneakers online, or crafted hand written love letters—people have been customizing their purchases, experiences, and lifestyle. So much so, that 70% of consumers want a personalized shopping experience.

Revel 4 Minute Read

The beauty industry is fast growing. And with minimal barrier of entry, there is intense competition for the client dollar. Getting ahead of current trends, furthering brand recognition, and increasing operational efficiencies are necessary to becoming the salon of choice. Consider the tips below...

Revel 3 Minute Read