Posts filtered by: customer-service
It’s no surprise that we live in a mobile dominated world. And while we know most people own smartphones, how are they really using them? Smart Insights finds that 89% of mobile users time is spent through mobile apps while 11% of their time is...
3 Minute Read
Customer service has been a pillar of good business practices since the motto “The Customer Is Always Right” was popularized in the early 20th century. Titans in the industry have long championed this concept, whereas brands like Nordstrom and Apple...
2 Minute Read
With the end of year quickly approaching, 2017 is knocking at your door. Before answering and diving into the new year, it’s a great time to reflect on business mistakes you may have made over the past twelve months. Upon reflection, you can turn...
2 Minute Read
Regardless of the type of business you own or manage, the days of just opening the doors and waiting for customers to find you are long gone. Savvy entrepreneurs know they’ve got to cultivate their customer base to assure repeat business while...
4 Minute Read
There was a time when you could reach out to your regular customers with a phone call or hand-written note to let them know how much you appreciated their business. You may have even slipped in a coupon good for a discount on a future purchase. The...
3 Minute Read
If you’re a restaurant owner, you know there are plenty of food choices available. And, with a customer base that is hard-wired to expect fast and flawless service, you’ve got your work cut out for you. According to the Pew Research Center’s...
2 Minute Read
As a restaurant owner, you juggle multiple tasks, from running a kitchen to managing staff to servicing customers. This leaves you little time to focus on the bigger picture—growing operations to the next level. The New Year presents a fresh...
2 Minute Read
A blend of poverty + affluence Park City, Utah is a unique community in that - according to Tyler Otto, CFO of the Christian Center of Park City, Utah - it comprises both “the richest of the rich and the poorest of the poor.” Thirteen years ago, the...
3 Minute Read
No one actually likes waiting in a line, right?
3 Minute Read