Recent Articles from Customer service

Revel POS 101: Enhanced Customer Experience With Custom Commerce

It’s no surprise that we live in a mobile dominated world. And while we know most people own smartphones, how are they really using them? Smart Insights finds that 89% of mobile users time is spent through mobile apps while 11% of their time is spent through the mobile web. App usage dominates...

The Death Of Customer Service

Customer service has been a pillar of good business practices since the motto “The Customer Is Always Right” was popularized in the early 20th century. Titans in the industry have long championed this concept, whereas brands like Nordstrom and Apple have become synonymous with the catch-all phrase....

6 Business Mistakes You (May Have) Made In 2016

With the end of year quickly approaching, 2017 is knocking at your door. Before answering and diving into the new year, it’s a great time to reflect on business mistakes you may have made over the past twelve months. Upon reflection, you can turn 2016’s mistakes into 2017 growth opportunities.

Free Business Plan Outline: 5 Must-Haves

Regardless of the type of business you own or manage, the days of just opening the doors and waiting for customers to find you are long gone. Savvy entrepreneurs know they’ve got to cultivate their customer base to assure repeat business while offering goods and services designed to attract new...

CRM Best Practices to Enhance Your Customer Experience

There was a time when you could reach out to your regular customers with a phone call or hand-written note to let them know how much you appreciated their business. You may have even slipped in a coupon good for a discount on a future purchase. The personal touch is a tried and true method of...

Delivery Management: Catering to an Impatient Society

If you’re a restaurant owner, you know there are plenty of food choices available. And, with a customer base that is hard-wired to expect fast and flawless service, you’ve got your work cut out for you. According to the Pew Research Center’s Internet and American Life Project, people under the age...

4 New Year’s Resolutions for a More Profitable Restaurant

As a restaurant owner, you juggle multiple tasks, from running a kitchen to managing staff to servicing customers. This leaves you little time to focus on the bigger picture—growing operations to the next level. The New Year presents a fresh opportunity to reexamine goals and set priorities. Here...

Streamlining Donations at The Christian Center of Park City, Utah

A blend of poverty + affluence Park City, Utah is a unique community in that - according to Tyler Otto, CFO of the Christian Center of Park City, Utah - it comprises both “the richest of the rich and the poorest of the poor.” Thirteen years ago, the Christian Center of Park City, Utah started as a...

Entertaining Customers Waiting in Line

No one actually likes waiting in a line, right?

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