Recent Articles from Customer service

It’s no surprise that we live in a mobile dominated world. And while we know most people own smartphones, how are they really using them? Smart Insights finds that 89% of mobile users time is spent through mobile apps while 11% of their time is spent through the mobile web. App usage dominates...

Revel 3 Minute Read

Customer service has been a pillar of good business practices since the motto “The Customer Is Always Right” was popularized in the early 20th century. Titans in the industry have long championed this concept, whereas brands like Nordstrom and Apple have become synonymous with the catch-all phrase....

Revel 2 Minute Read

With the end of year quickly approaching, 2017 is knocking at your door. Before answering and diving into the new year, it’s a great time to reflect on business mistakes you may have made over the past twelve months. Upon reflection, you can turn 2016’s mistakes into 2017 growth opportunities.

Revel 2 Minute Read

Regardless of the type of business you own or manage, the days of just opening the doors and waiting for customers to find you are long gone. Savvy entrepreneurs know they’ve got to cultivate their customer base to assure repeat business while offering goods and services designed to attract new...

Revel 3 Minute Read

There was a time when you could reach out to your regular customers with a phone call or hand-written note to let them know how much you appreciated their business. You may have even slipped in a coupon good for a discount on a future purchase. The personal touch is a tried and true method of...

Revel 3 Minute Read

If you’re a restaurant owner, you know there are plenty of food choices available. And, with a customer base that is hard-wired to expect fast and flawless service, you’ve got your work cut out for you. According to the Pew Research Center’s Internet and American Life Project, people under the age...

Revel 2 Minute Read

As a restaurant owner, you juggle multiple tasks, from running a kitchen to managing staff to servicing customers. This leaves you little time to focus on the bigger picture—growing operations to the next level. The New Year presents a fresh opportunity to reexamine goals and set priorities. Here...

Revel 2 Minute Read

A blend of poverty + affluence Park City, Utah is a unique community in that - according to Tyler Otto, CFO of the Christian Center of Park City, Utah - it comprises both “the richest of the rich and the poorest of the poor.” Thirteen years ago, the Christian Center of Park City, Utah started as a...

Revel 3 Minute Read

No one actually likes waiting in a line, right?

Revel 3 Minute Read