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Revel Blog

Posts filtered by: self-service

How Does Self-Service Drive Customer Loyalty

revel self-serve kiosk

The ‘service with a smile’ mantra has had an ubiquitous influence within the service industry. Two decades ago the means needed to drive customer happiness was simple; friendly and informed employees. Since the advent of technology, specifically CRM...

read time 2 Minute Read

The Evolution Of Self-Service


Customers want to purchase what they want, when they want. Most importantly, they want this to be effortless. This time-tested standard has gone through a number of iterations as technology has become an increasing driver of customer success.

read time 3 Minute Read

The Rapid Rise of Self-Service Ordering and Payment


Ordering a meal has its frustrations. Servers can make mistakes, and sometimes, customers can feel pressured to make decisions quickly. Paying the bill can be just as exasperating. There’s the wait, potential embarrassment over splitting a bill, and...

read time 1 Minute Read