Recent Articles from Omnichannel

The holiday season means something very different for restaurants than it does for retail stores. While retail stores see a rush of holiday crazed shoppers, restaurants often experience a decline in the winter months. With colder temperatures and tighter budgets, consumers feel less compelled to...

Revel 3 Minute Read

While the 30 minute food delivery deadline is arbitrary, this guarantee is still met by many major market players. And with customer expectations rising tenfold, more and more food establishments are feeling the pressure to provide fast, and accurate delivery.

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Despite low prices and digital innovations driving consumers to buy online, brick-and-mortar stores continue to be consumers’ preferred place to complete a purchase -- in fact, 91% of shoppers research products online, then purchase in-store.

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Retail and restaurants may appear to be two separate industries, and two that hardly interact with one another. But there is a core similarity – they are both customer service businesses. This platitude is shedding light on a crucial issue within the retail industry.

Revel 3 Minute Read