We have said it before and we will say it again, product releases are a huge part of what we do, and Revel is committed to giving our customers the best point of sale (POS) technology stack on the market. In preparation for these quarterly releases, we work hard studying, testing and refining each product and integration that will be released to our customers and partners.
Customer and partner feedback is the most important feedback, so we give optimal time for these groups to test the new features and enhancements and make sure everything is working correctly. This is part of what we call our User Acceptance Testing Program (UAT), which allows customers and partners to actively participate in these releases and provide feedback before the launch of new app versions.
Revel's Product Release Process
Revel’s release process lasts about seven to eight weeks to ensure products are tested and ready for our clients and partners to use. Our team adheres to the following steps for our releases:
- A final coding sprint is completed. A sprint is a set period of time during which specific work has to be completed and made ready for review.
- Then a quality sprint occurs. This is when completed products or deliverables meet the acceptance criteria and achieve the business value expected by the customer.
- After, UAT environments are updated and customers/partners who are a part of this program can test the new functionalities and integrations in the release.
- Finally, we begin to roll out the release to all our customers and partners. We do this in phases a few days apart. This ensures no major issues occur to all our customers at once, and we can respond quickly if we uncover any last-minute bugs.
Revel's 2.72 Release
- Customer Relationship Management (CRM) Updates
Automate Server Search Enhancement: When Automate Server Search is enabled, the POS will now reach out to the CRM database as the user is entering a phone number in the search field, creating less friction in the user experience.
Deliverable Address Selector: Users will now be able to confirm the delivery address from the customer information screen without having to edit their customer record. This new deliverable address selection improves the user experience by reducing the number of steps it takes to change a delivery address.
- Revel SmartPay Enhancements
Revel SmartPay is part of our core offering and is a contactless way to pay from your mobile device through a QR code or text message. We added support for the FreedomPay gateway which is available in Canada and the United States. In addition, for our United States merchants, Apple Pay is now a supported payment method with Revel SmartPay through Revel Advantage powered by TriPOS.
- Kitchen Display System Prioritization
With Revel’s native kitchen display system offering, you now have the ability to prioritize items or orders from the POS. These prioritized objects will be pushed to the top of kitchen views and labeled. This allows staff to tell the kitchen what items or orders need to be prioritized before anything else.
- Drive Thru Enhancements
A new order queue was added to the drive-thru experience. Optimal prompts were added, so you are able to gather key vehicle information that will allow you to handle drive-thru orders seamlessly throughout the entire process.
- Linked Combo Management
Merchants will now be able to manage linked combos in a new user interface, exposing new customization options (such as up-charge and default status by base product). Additionally, they will be able to pull and manage linked combos from the API and submit orders with linked combos to the API.
- Group Combo Improvements
We’ve enhanced group combos for Revel's Online Ordering XT solution to allow merchants to have more control over child product pricing and quantity within a group combo. Other group combo improvements include the ability for merchants to choose the order of products displayed in a group combo.
- Other Online Ordering XT Improvements
When customers visit your website to place an order online, they can now view a “slide out map” for store information when selecting a location for order placement.
Merchants now have the ability to add more information in the header that displays at the top of the website, such as establishment name, location, a button for more info and estimated pickup and delivery times.
Reordering is even easier for regular customers, who can leverage options for “ customer favorites” and reorder recommendations as enabled by merchants.
- Customer Display System (CDS) XT Improvements
Through our integrations with Como and Patronix Loyalty, consumers now have the ability to log in, see their points accrual, and confirm whether they qualify for any rewards. From there, they can select and redeem the rewards all from Revel’s CDS XT. This provides a great, simple user experience at the register.
- Kitchen Display System (KDS) Flows
With our kitchen display system (or KDS), kitchen staff can bump products from one KDS to another using updated kitchen flows. For instance, products will appear on the second screen in a KDS flow once bumped from the first KDS. This keeps the screen clean, and simplifies the order flow for cooks at different stations. It also keeps the employees from over-prepping or pre-cooking items, creating great efficiency in the kitchen.
Revel is Dedicated to Customer Success
We are excited to continue our product releases and better our Revel apps going forward. Our customers come first, which is why we work tirelessly to provide the technology and support that will allow businesses to thrive and alleviate operational issues. Check out our 2.72 release article for a full listing of new functionality. Not a Revel client yet? Request a free demo today to learn more about what our solutions have to offer!
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