We are kicking off our inaugural “Ask An Expert” series, with a video that takes a look into Customer Relationship Management (CRM). Every video will focus around a subject that matters most to our customers, and will serve as an important part of our library of informational and educational content for business owners and operators.
CRM Deep Dive
In this video we speak with our product marketing manager, Shad Stalians along with our mid-market sales executive, Vinh Trinh about CRM. We know that your customers are the lifeblood of your business, and being able to attain new customers and retain existing ones are two of the most essential business practices.
As a business owner, whether or not you realize it, those missed opportunities to communicate with your customers can be the difference between retention and attrition. With so much out there competing for your customers’ attention, it’s important to develop an understanding of who they are, what their shopping habits are, and what excites them.
So, what is CRM, why is it important, and what customer data should you be collecting? Join us on a CRM deep dive in the video below!
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Additional Resources on CRM:
Revel Systems Customer Relationship Management
Revel University: CRM
CRM Best Practices to Enhance Your Customer Experience
3 Ways to Crack the CRM Code This Holiday Season
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