Let's start this Tech Tip Friday with a tip that our customers with retail businesses might find most useful. Do you have more than one retail location? Do your customers sometimes return items to a different store than the original store they had purchased the items from? Currently when returning an item, the customer presents the item and the accompanying receipt, and the actual order must be pulled up to be voided and returned. Additionally, there is not a current feature in place for returning items to a different store than wherever the item was originally purchased at; however, our team is currently working hard on bringing this feature to you all in the not-so-distant future. There currently is a workaround in place, and we will show you how you can use this, pending the release of our new solution.
This useful workaround is known as the receipt-less return. A receipt-less return lets you process the return for items without having to pull up the actual order in your system, which is why it works well for returns made at any of your locations. When completing the return, customers can choose to receive either cash or a store credit.
It is currently a default setting for receipt-less returns to be disabled; however, you can enable it right inside the Management Console with a few easy steps. First, log into the Management Console; you are going to select the "Settings" icon. Then select the "Advanced POS Settings" tab and check on "Receipt-less Return," near the bottom of that page. You now need to save your changes by hitting "Save" at the top of the screen, or all will be lost. The final step is to refresh all of your iPad POS stations. Just like that, your receipt-less returns is enabled and ready to use!
If you would like a step-by-step guide on how to process a receipt-less returns on your iPad POS, we have linked a detailed support article with the instructions below.
If you are wondering how receipt-less returns show up on reports, we have an answer to that too. Store credits would show up as "order discount" on the report, and cash pay outs would show up as "pay out," rather than as a return on the sale summary report. The support article also gives more detail about the receipt-less return report if you have additional questions.