Takeaways from RetailNOW 2019

Revel Blog | Sydney Kida | August 1, 2019 |

Industry Insights and Trends

Our Revel team recently attended RetailNOW 2019. RetailNOW is a conference hosted by RSPA designed to connect players in the point of sale technology sector. The three-day show was packed with high-value industry sessions, nearly 200 exhibitors, community give-back events, and face-to-face networking. We had a great time connecting with partners and leaders in the industry. Here are some of our significant takeaways from the show impacting the broader point of sale space. 

A Time of Great Change for the Dealer Channel

The rapid change afoot in point of sale technology—including the introduction of cloud computing and software as a service (SaaS)—is fundamentally altering all aspects of the industry. This includes how technology dealers sell. Coupled with unprecedented consumer choice for how, when, and what they buy, increased platform choices for retail merchants, and tougher economics within the industry, dealers must lean on their ability to help merchants succeed with a monetized, boots-on-the-ground approach. Now, more than ever, exceptional service is the differentiator in a crowded pool of solution providers. 

Adjusting for Great Change

Work with Trusted Partners 

To account for the many changes in the point of sale industry, dealers can remain competitive by working with trusted partners. A best practice even in times of stability, working with trusted partners allows you to sell confidently. Time-tested partners with a track record of delivering quality products and services are exactly the partners dealers should work with to close deals and ensure happy clients. It’s also good to consider partners that are industry leaders. Seek pioneers with innovative offerings who constantly strive for the best possible solutions. Learn more about partnering with Revel Systems through our new Solution Partner program to see if our platform is the right fit for your business. 

Plan for the Long-Term

It’s all about the long-term benefit for dealers in point of sale technology. Consider which investments will yield the most payoffs over time. Especially with the prominence of SaaS, profits often don’t kick in until long after a deal closes. Merchants must be successful and happy with their point of sale solution for years before dealers see a real return on investment. As a dealer, make sure you have the support and resources in place to meet merchant needs throughout the sales cycle and beyond. You’ll also want to be strategic in the merchants you target as prospects. Look for those with staying power and sound business plans to see the long-term fruits of your labor. 

Looking Ahead to RetailNow 2020

For everyone who connected with us at this year’s RetailNOW Show, it was a pleasure seeing you! If you missed the show, we hope you enjoy our biggest takeaways, and look forward to seeing you in 2020. For those interested in more information on our Solution Partner program, complete the form at the bottom of this page. One of our team members will be in touch with you.