5 Coffee Shop Technologies to Brew Up Business


Revel Blog | Revel | August 5, 2022 |

Advice

When potential customers are looking for a place to get a great cup of coffee, they have an endless number of options to choose from. The right POS features can help coffee shops stand out from the crowd and keep customers coming back. Below are five coffee POS system features to prioritize as you look to grow.

5 Must-Have Coffee Shop POS Features

Equip your cafe shop POS terminals with customer facing screens, or a customer display system (CDS). These integrated screens enable customers to follow along as your team inputs orders, opt-in for loyalty programs, and allows for pre-configured, on-screen tips that can lead to higher tips for your team!

With Revel’s CDS you will be able to enhance the customer experience through order accuracy and speed of service while increasing the amount of each sale. CDS XT—Revel’s next generation CDS solution—allows you to control all the branding displayed on the screen. This makes it easy to change the design and make instant updates, whether for recurring promotions, holiday specials, or general messaging.

Also, a CDS benefits both your employees and customers in various ways. Customers are able to build trust with your business by verifying their orders on the CDS. Also, they can enter their information directly on the CDS to earn rewards. This in turn benefits your business and employees by reducing order errors, increasing tips for your employees and makes the overall experience behind the POS easier on your employees. 

1. Customer Facing Display to Improve Operations and Enhance the Coffee Experience

Equip your cafe shop POS terminals with customer facing screens, or a customer display system (CDS). These integrated screens enable customers to follow along as your team inputs orders, opt-in for loyalty programs, and allows for pre-configured, on-screen tips that can lead to higher tips for your team!

With Revel’s CDS you will be able to enhance the customer experience through order accuracy and speed of service while increasing the amount of each sale. CDS XT—Revel’s next generation CDS solution—allows you to control all the branding displayed on the screen. This makes it easy to change the design and make instant updates, whether for recurring promotions, holiday specials, or general messaging.

Also, a CDS benefits both your employees and customers in various ways. Customers are able to build trust with your business by verifying their orders on the CDS. Also, they can enter their information directly on the CDS to earn rewards. This in turn benefits your business and employees by reducing order errors, increasing tips for your employees and makes the overall experience behind the POS easier on your employees. 

2. Customer Relationship Management and Reporting 

With a CRM system that is built into the coffee POS system, you’ll be able to collect important customer data, enabling your coffee company to build a detailed customer database over time. This information allows coffee businesses to gain valuable insight about their customers, like which guests visit most often, spend the most, and what are the most popular items.

With Revel’s CRM you are able to do many things to strengthen your business relationships. Deepen customer connections by capturing their information and regularly engaging them by email, text messages or in-store. 

Revel’s coffee POS system makes it easy to manage your CRM data. You can add new customers in the management console or directly to your POS during transactions, update profiles on the fly and import existing customer lists. Having personalized information on your customers allows you to segment and target them based on preferences and create custom offers that will keep those guests happy and coming back for more. 

3. Flexible Menu Management for a Coffee Shop

Whether your customers are ordering a simple cup of coffee or an extra-hot, non-fat, vanilla latte, your team should be able to quickly place orders. Using a system, like Revel’s coffee POS system, enables input of various kinds and amounts of modifiers, so every order is perfect.

Additionally, coffee shops that have seasonal menus or that frequently offer specials need a POS system that makes it very easy to update the menu. With Revel’s POS system for cafes, cafés can make menu changes in real time from anywhere or set custom menus based on offerings.

4. Using Gift Cards in the Coffee Industry 

Enable your customers to share your coffee stores with friends and family. Loyal customers are your best advocates. Empower them to refer your business through gift cards and make it known why you're the best coffee shop in the area. As an added bonus, it’s been found that gift card recipients spend 20% more than the value of their gift card and 75% of those who overspend spend 60% more than the card’s value.

Also, online food ordering is expected to account for $200 billion in sales by 2025. Consumers can enjoy the convenience of ordering online using Revel’s native gift card solution. With our digital gift cards, you can support business wherever and however your consumers choose to order.

Compete in the Coffee Market With a Loyalty Program  

It can seem hard to keep up with every customer, but with a mobile loyalty program, it's possible to build stronger relationships with your regular coffee shop customers. Loyalty programs are a great way to show your customers how much you appreciate their business and encourage repeat visits to your coffee bar. Also, loyalty programs allow you to easily recruit new clients through an email address or phone number. You can send them a welcome gift for just signing up and allow them to start racking up points on their first purchase. A loyalty program is one of the best ways to transform your coffee shop experience and compete with modern coffee businesses. 

What is the Future of Coffee? Look to Revel Systems 

As the pioneer of the cloud-based iPad POS, Revel’s platform is the longest standing coffee shop ePOS. No other cloud solution has our years of experience or refinement in servicing cafés like yours. If you’re in the market for a solution designed to increase your hourly sales, quickly onboard new employees, and encourage repeat customers, look no further than Revel. The now and future POS for your coffee shop. Request a free demo today