Recent Articles from Customer engagement

James La Forte 6 Minute Read

Why customer retention matters According to the Harvard Business Review, onboarding a new customer is five to 25 times more expensive than retaining a customer.

Sarah Vancini 7 Minute Read

Retail and restaurants may appear to be two separate industries, and two that hardly interact with one another. But there is a core similarity – they are both customer service businesses. This platitude is shedding light on a crucial issue within the retail industry.

Revel 3 Minute Read

Technology is taking the restaurant industry by storm. The most widespread innovation is the use of an iPad as a cash register, but what about the iPad Mini? It might not be large enough for a restaurant’s main POS terminal, but it makes an engaging and convenient means of taking orders tableside.

Revel 1 Minute Read