The one size fits all approach is antiquated, and customisation and personalisation have huge influences on customer satisfaction and your bottom line. Clearly consumers demand it but how does a well-deployed eCommerce strategy benefit your business?
Raises Brand Loyalty
In a noisy market, businesses are discovering that they can elevate customer loyalty and engagement—and use their customer base as an engine of advocacy to potential shoppers. Arming your business with knowledgeable staff and selling excellent products isn’t enough to increase customer retention. The differentiator, between shopper and loyal consumer, is selling a customised customer experience. How is that accomplished? Data.
Revel Insights gives business owners an up-to-the-minute snapshot of critical operational data. Here, you can access straight-forward data and visualisations, so you can make informed decisions based on what’s selling, who’s staffed, and then, forecast to better accommodate for consumer buying patterns. Comparing against trends and historical data will help you build your business for mass customisation and retain new customers.
By 2025 digital natives will make up of 80% of the workforce, meaning that the generation that grew up with the Internet will soon dominate the commerce space. For them, interacting seamlessly between different channels is second nature and immediate gratification is an expectation. Digital natives are so appreciative of personalised experiences, that over 50% of digital natives expect businesses to even remember their birthdays! Feed the demand by operating on an omni-channel approach. Implementing a mobile experience is essential to getting your brand in the hands (literally) of digital natives.
With Custom Commerce, Revel’s white label app, businesses can brand and customise the look and feel of their own mobile application and use the platform to address specific needs. For the customer, they can create customised orders and build a unique profile for future purchases. Learning how digital natives communicate is integral and, as easily as people get notified of a snapchat or group text, you can notify them too, through Custom Commerce. With customisable promotional campaigns and in-app notifications, businesses can alert customers of discounts and promotions in their area.
In an increasingly connected world, accessibility is key to boosting sales. The best way to increase access to your physical store? eCommerce. But understanding how your brand fits online isn’t a cookie-cutter formula.
With Revel’s Online Ordering, you can customise your web presence for desktop and mobile browsers. Both personalise your eCommerce platform and maintain brand consistency through Revel’s customisable open API. Keeping design in mind, Revel’s Online Ordering let’s you personalise colours, logos, and social media links to match your unique brand.
In addition, enhance your omni-channel environment by seamlessly syncing custom menus, product, inventory, and order information both in-store and online.
Business owners and operators that choose to deploy a well developed eCommerce strategy will create a connected shopping experience for the customer and in turn, drive greater ROI for the merchant. Never lose a sale again by tapping into the unique value of the your brick-and-mortar's online presence.