[Guide] Increase Your Restaurant Speed Of Service

Revel Blog | Revel | January 13, 2018 |

Advice Industry Insights and Trends

Looking to make quick service quicker or fast food faster? However you call it, speed of service is top of mind for owners and operators of these establishments.

To stay true to your name, follow these tips and tricks to increase your quick service speed of service:

Step 1: Streamline Back of House

Inventory:  Are you all accounted for? The speed of service of your establishment is not only dependent on how your front of house is run but also how your back of house is run. The very first step to speeding up your service is ensuring that you have the right goods in stock, at the right levels.

Real-time inventory reporting provides you with a precise idea of what you should be ordering and when. That data can also help you forecast and clarify which purchasing decisions you should make, whether you’re tracking changes from month to month, season to season, or even year to year. With successful inventory management, you can decrease your time to fulfill orders, and make your customers happier.

Labor: Optimizing your staffing is not just an easy way to cut down on operational costs but it is integral to increasing your speed of service. With labor management software you can see projected labor costs and the percentage of sales, enabling you to set schedules in a way that ensures optimal service and profitability.

Kitchen Display System (KDS): The kitchen display system (KDS) is another technology that increases efficiency and speed of service to expedite the order process. They are used to track how long it takes for menu items to be prepared, and can also organize kitchen flows. The KDS sends digital tickets to the various kitchen stations and the ‘bump capabilities’ feature prioritizes orders to optimize the queue. This way, line cooks can quickly understand how much to make of what and when. It can increase speed of service and also help reduce waste from errors in firing times.

Step 1: Streamline Back of House

Step 2: Speed Up Front of House

Point of Sale:  The iPad POS System acts as the central nervous system of your QSR. Get a Point of Sale that’s quick and intuitive for your staff, so they can quickly ring up transactions and process all types of payments. Additional tricks to keep the line moving include enabling customers tip directly on the POS and sending digital receipts.

This system also links your front of house with your back of house to ensure that your whole business can run quickly and efficiently.

Drive-Thru Queue: According to a published study by researchers at the Kellogg School of Management, every 7 seconds a chain shaves off drive-thru wait time equals about a 1 percent increase in sales. This is a significant finding, where a modest decrease in wait time has a significant effect on the bottom line.

Modern technology has given the drive-thru a face-lift. Flashy digital signage helps make your menu offerings readable and allows the operators to change them in real-time, order confirmation displays are ensuring order accuracy, customer detection software alerts operators the status of the queue, and mobile order takers are cutting down wait times during peak times.  

Self-Service Kiosk: With huge brand names like McDonald's, Wendy’s and Panera turning to kiosks, this technology has certainly gotten a lot of attention lately. And for good reason. By providing service through a self-service technology, your business can speed through peak hour rushes without breaking a sweat. Self-Service Kiosks are integrated with your existing Point of Sale software to send orders directly to the kitchen, expediting the process and eliminating communication errors.

To encourage customers’ to use the kiosks, you can designate a mobile-order ahead and grab and go station to cut down on wait times.

Mobile Order Takers: Bust the long lines with Mobile Order Takers, a mobile iPad POS System. You can meet your customers where they are and easily and efficiently ring up their purchases.

Step 2: Speed Up Front of House

Interested in increasing speed of service? Revel Systems Quick Service Point of Sale processes orders quickly and equips your business to process high volume sales without system slowdown. Start running your quick service business on a smarter and quicker Point of Sale Software and system.